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SkyBeacon App Troubleshooting

Updated

skyBeacon app or password issues

If you cannot get the phone or tablet to connect to the Wi-Fi OR it says “Incorrect password” OR it is stuck on the opening page,
 
Please try these steps:
  1. Turn off the power to the Beacon
  2. Close ALL apps on your device (On Apple devices that involves swiping the app away and Androids require a Force close)
  3. Turn on Airplane mode (This will turn off Wi-Fi on most devices so you will need to turn it back on. The main reason for doing this is to stop cellular data from being transmitted and interfering with the lower power Wi-Fi signal. If you have a newer Samsung phone, we have seen instances where the Bluetooth also needs to be turned off. )
  4. Power on the Beacon product (You now have 5 minutes to connect to the Beacon before the Wi-Fi shuts off. Once connected it will stay active until you get airborne)
  5. Open the Wi-Fi page of the smart device (Located under Settings for Apple devices and Connections for Android users)
  6. When you see the Beacon-XXXX Wi-Fi SSID pop up, tap it and enter the passphrase EXACTLY as printed on the supplied card or sticker.
  7. Wait until it shows connected (You will get a note about No internet connection or weak WIFI signal This is normal)
  8. Now open the skyBeacon app, it will open to the Monitor page. Enter your aircraft information
  9. If this is still not working, you may need to have the aircraft outside
Resources
 

Do I need the internet to configure the skyBeacon or tailBeacon?

No, you do not need the internet or an internet connection while configuring the tailBeaconX. The “Wi-Fi” connection is simply a radio signal that connects the skyBeacon application on your mobile device to the tailBeaconX. You will see a warning of “no internet connection,” but that doesn't matter because you are not trying to connect to the internet; you are using the Wi-Fi radio signal as a connection for the mobile app to communicate with the skyBeacon/tailBeacon/tailBeaconX.

 

Do I need to have the skyBeacon app turned on and connected each time I fly?

No, you only need the skyBeacon app for configuration and tuning. The app is no longer required after configuration is complete.

 

Why doesn’t the Monitor screen in the mobile app reflect the changes I’ve made?

In some cases with certain devices, the mobile data feature must be disabled to configure the skyBeacon/tailBeacon. The option to disable Mobile Data is found under Setting on most devices and is commonly referred to as “Airplane Mode”. Refer to your mobile device documentation for more information.

After you have entered the information into the skyBeacon app, press on the “Monitor” tab to make sure the correct info is displayed and then reset power on the and log back on to make sure the settings were saved.

Note: Remember you MUST be “Connected to Device” in order to make changes to the tailBeacon/skyBeacon or the tailBeaconX. Making changes on the app while away from the skyBeacon/tailBeacon or tailBeaconX does not change any data.

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