pingStation 3 Basic Troubleshooting

Introduction

The purpose of this article is to walk through a couple of basic troubleshooting steps for the pingStation 3. 

Before You Begin

1. Confirm the pingStation 3 is running the latest firmware.
2. Follow the section that matches your issue:
   • No power → Section 1
   • No ADS-B traffic to the API → Section 2
   • First-time installation problem → Go to the bottom of this page, click Submit Ticket under the Support header and include a detailed description, screenshots, and photos.

Section 1: pingStation 3 Appears to Have No Power

1. Check the PoE injector or network switch port that the pingStation 3 is connected to.
   • Look for two LEDs (Power/Activity and Link).
   • Both LEDs should be on or flashing (colors may vary by device).

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2. Locate the pingStation 3’s IP address using Advanced IP Scanner.
   • Type 04:71 in the search box. Only a pingStation 3 should appear.
   • If multiple pingStation 3s are on the network, verify the MAC address on the device before continuing.

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3. Open a web browser and try to reach the unit’s IP address (example: http://192.168.2.128).
   • You should see the Landing/Configuration page.

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4. If any of the three steps above failed:
   • Remove the pingStation 3 from its installation location.
   • Place it near a window.
   • Connect it using only the M12 PoE cable → PoE injector → CAT6 cable → network port.
   • Repeat steps 1–3.
5. Evaluate the result:
   • If it now works → Inspect the rest of the original installation for issues.
   • If it still does not work → Go to the bottom of this page, click Submit Ticket under the Support header. Include the exact issue, the steps you performed, and a detailed description of the installation (with photos if possible).

Section 2: ADS-B Traffic Is Not Being Received by the API

1. Open the pingStation 3 landing page in a browser (use the IP address found earlier).
2. Look at the Health section of the page.
   • Compare it to a properly functioning unit (reference image of healthy status below).

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3. If the Health section looks normal:
   • In the browser address bar, add /reset to the end of the IP address (example: http://192.168.2.128/reset) and press Enter.
   • The unit will reset.
   • Wait several minutes for the landing page to reappear.
   • If it does not return, delete /reset from the address and press Enter again.
   • After the reset completes, check your API.
   • If traffic still does not appear, the issue may be with the API itself.
4. If the Health section does not look normal (pictured below), or the reset in step 3 did not resolve the problem:
   • Try the same /reset procedure described above.
   • If the problem continues, go to the bottom of this page, click Submit Ticket under the Support header. Include the troubleshooting steps performed, screenshots of the Health section, and a detailed description of the installation (with photos if possible).

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5. If the Health section appears as it does below, click Submit Ticket under the Support header. Include the troubleshooting steps performed, screenshots of the Health section, and a detailed description of the installation (with photos if possible).